Return Policy

At Elementa Studio, we want every customer to enjoy a confident and comfortable shopping experience. We carefully prepare each crystal glassware piece before shipment and are committed to providing a simple and transparent return process.

If your order does not meet your expectations, our customer care team is here to assist you with a smooth solution.

Return Eligibility

Return Period

Customers may request a return within 30 days after receiving their order. Items must be unused, undamaged, and returned with original packaging.

Product Condition

Returned products should remain in their original condition. Due to the delicate nature of crystal glassware, proper packaging is required to prevent damage during return shipping.

Original Packaging

Gift boxes, protective materials, and included accessories should be returned together with the product.

Personalized Items

Customized or specially prepared products may not qualify for standard returns unless there is a quality issue.

How The Return Process Works

Contact Our Support Team

Send your order information and return request to support@elementastudio.shop. Our team will provide return instructions.

Prepare Your Package

Securely pack the glassware using protective materials to ensure safe transportation.

Inspection & Refund

Once the returned item arrives and passes inspection, your refund will be processed to the original payment method.

Important Information

Shipping costs, customs fees, and additional charges may not be refundable unless the return is caused by a product defect or shipping issue.

For damaged items received during delivery, please contact our support team with photos within 48 hours so we can provide assistance quickly.